At Skinzo BD, customer satisfaction is important to us. We are committed to delivering authentic beauty and personal care products in excellent condition. Every order is carefully inspected before dispatch to ensure accuracy and quality.

Due to the nature of skincare, cosmetics, and personal care products, we maintain a strict Return & Refund Policy to protect the health, safety, and interests of all customers.

By placing an order on skinzobd.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. General Return Policy

Returns, exchanges, or refunds are accepted only under specific circumstances outlined in this policy.

As most of our products are personal care and hygiene items, they cannot be resold once opened or used. Therefore, returns are limited to genuine cases where:

  • The wrong product was delivered.
  • The product arrived physically damaged.
  • The product was defective upon delivery.
  • The product was expired at the time of delivery.
  • An item was missing from your order.
  • The product significantly differs from what was ordered.

Returns requested for reasons outside this policy may be declined at the sole discretion of Skinzo BD.

2. Parcel Inspection at Delivery

Customers must inspect the parcel before accepting delivery.

We strongly recommend checking:

  • Product name
  • Quantity
  • Visible physical damage
  • Leakage
  • Broken bottles or containers
  • Incorrect item
  • Missing products

If any issue is noticed, inform the delivery representative immediately and contact Skinzo BD Customer Support before accepting the parcel whenever possible.

Once the parcel has been accepted and the delivery representative has left, it will generally be considered that the order was received in satisfactory condition, except where hidden manufacturing defects are reasonably demonstrated.

3. Valid Reasons for Return or Exchange

Skinzo BD may approve a return or exchange only if one or more of the following applies:

Wrong Product Delivered

If you receive a product different from what you ordered, we will verify your claim and arrange a replacement or another appropriate resolution.

Damaged Product

A product may qualify if it arrives with:

  • Broken container
  • Cracked bottle
  • Leaking packaging
  • Severe physical damage
  • Manufacturing damage affecting usability

Minor dents or cosmetic damage to outer packaging that do not affect the product itself may not qualify for return.

Defective Product

Examples include:

  • Non-functional dispenser or pump
  • Broken applicator
  • Factory-sealed packaging with manufacturing defects
  • Product contamination clearly attributable to manufacturing

Normal variation in texture, fragrance, or color between manufacturing batches shall not automatically be considered a defect.

Expired Product

If an expired product is delivered, Skinzo BD will replace it after verification.

Missing Item

If any product is missing from your parcel, notify us as soon as possible after delivery.

We may request:

  • Order number
  • Invoice
  • Parcel photographs
  • Package opening photos or videos (if available)

After verification, we will arrange shipment of the missing item where appropriate.

4. Proof Required for Claims

To protect both customers and Skinzo BD from fraudulent claims, we may request evidence before approving any return, exchange, or refund.

This may include:

  • Clear photographs
  • Video of the parcel
  • Invoice copy
  • Courier label
  • Product packaging
  • Order confirmation details

Failure to provide reasonable evidence may result in rejection of the claim.

5. Products That Cannot Be Returned

For hygiene and safety reasons, the following products are generally non-returnable once delivered in good condition:

  • Skincare products
  • Face wash
  • Serum
  • Toner
  • Moisturizer
  • Sunscreen
  • Lipstick
  • Lip balm
  • Foundation
  • Concealer
  • Compact powder
  • Cushion foundation
  • Blush
  • Highlighter
  • Mascara
  • Eyeliner
  • Kajal
  • Eyeshadow
  • Makeup brushes
  • Beauty sponges
  • Hair care products
  • Shampoo
  • Conditioner
  • Hair masks
  • Hair oils
  • Perfumes
  • Body mist
  • Body lotion
  • Body wash
  • Feminine hygiene products
  • Personal hygiene products
  • Grooming items
  • Oral care products
  • Supplements
  • Clearance items
  • Free gifts
  • Promotional products

unless one of the approved return conditions described in this policy applies.

6. Opened or Used Products

Returns, exchanges, or refunds will not be accepted if:

  • The product has been opened.
  • The protective seal has been removed.
  • The shrink wrap has been removed.
  • The product has been used.
  • The product has been tested.
  • The product has been swatched.
  • The customer has tampered with the packaging.

This rule is necessary because opened beauty and personal care products cannot be resold safely.

7. “Change of Mind” Policy

Skinzo BD does not accept returns or refunds simply because a customer:

  • Changed their mind.
  • Ordered the wrong item.
  • Ordered the wrong shade.
  • Ordered the wrong size.
  • No longer needs the product.
  • Found a lower price elsewhere.
  • Did not like the fragrance.
  • Did not like the texture.
  • Did not like the packaging.
  • Expected different results.

Please review product descriptions carefully before placing your order.

8. Skin Compatibility Disclaimer

Every individual’s skin, hair, and body are unique.

Skinzo BD cannot guarantee that every product will work equally for every customer.

Returns or refunds will not be approved because:

  • A product did not suit your skin.
  • You experienced no visible results.
  • Results were slower than expected.
  • You preferred another brand.
  • The fragrance did not meet your expectations.

Customers with sensitive skin, allergies, or existing medical conditions should carefully review ingredient lists and perform a patch test before using any product.

If you have any medical concerns, consult a qualified healthcare professional before use.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.
  • Receiving the parcel personally or through an authorized recipient.
  • Inspecting the parcel before acceptance.
  • Reading product descriptions before ordering.
  • Following manufacturer usage instructions.
  • Storing products appropriately after delivery.

Failure to follow these responsibilities may affect eligibility for returns or refunds.

10. Exchange Policy

Eligible products may be exchanged instead of refunded where a replacement is available.

Replacement requests are subject to:

  • Product availability
  • Verification of the reported issue
  • Inspection of returned products
  • Compliance with this policy

Skinzo BD reserves the right to replace the product with the same item rather than issuing a refund whenever reasonably possible.

11. Inspection of Returned Products

All returned products undergo quality inspection before approval.

If inspection determines that:

  • The product was used,
  • The packaging was intentionally damaged,
  • The product was altered,
  • Required accessories are missing,
  • The reported issue cannot be verified,

the return or refund request may be rejected.

In such cases, the product may be returned to the customer, and any associated shipping costs may be the customer’s responsibility.

12. Right to Refuse Returns

Skinzo BD reserves the right to refuse any return, exchange, or refund request if we reasonably believe:

  • The policy has been abused.
  • False information has been provided.
  • Fraudulent claims have been made.
  • Returned items differ from those originally supplied.
  • Evidence has been manipulated.
  • The request falls outside the conditions described in this policy.

Our decision after investigation shall be considered final, subject to applicable consumer protection laws.

13. Refund Policy

Skinzo BD aims to resolve all eligible refund requests as quickly and fairly as possible. Refunds are issued only after the returned product has been received (where applicable), inspected, and approved by our quality assurance team.

A refund may be approved only under the following circumstances:

  • The ordered product is unavailable and no suitable replacement can be provided.
  • A wrong product was delivered and a replacement is unavailable.
  • A damaged or defective product cannot be replaced.
  • A prepaid order is cancelled by Skinzo BD before shipment.
  • Any other circumstance where Skinzo BD determines that a refund is the most appropriate resolution.

Submission of a refund request does not guarantee approval. Every request is reviewed individually.

14. Refund Processing Time

Once a refund request has been approved:

  • bKash/Rocket/Nagad: Refunds are generally processed within 3–7 working days.
  • Debit/Credit Card: Refunds may take 7–15 working days, depending on the payment gateway and issuing bank.
  • Bank Transfer: Refunds are generally completed within 3–7 working days after bank details have been verified.

Processing times may vary due to banking systems, public holidays, payment gateway delays, or circumstances beyond our control.

15. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • No refund is applicable until the order has been delivered and any approved return has been completed.
  • If a refund is approved after payment, it will be issued through a payment method determined by Skinzo BD, such as bKash or bank transfer.
  • Cash refunds at the delivery location are not available.

16. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been packed or handed over to a courier partner, cancellation requests may not be accepted.

Skinzo BD reserves the right to cancel any order for reasons including but not limited to:

  • Product unavailable
  • Pricing error
  • Payment verification failure
  • Suspicious or fraudulent activity
  • Incomplete customer information
  • Operational or technical issues

If a prepaid order is cancelled by Skinzo BD before shipment, any eligible payment received will be refunded.

17. Shipping Charges

Shipping charges are generally non-refundable.

Shipping or delivery fees will only be refunded if:

  • Skinzo BD shipped the wrong product.
  • The product arrived damaged due to our handling.
  • We approved the return because of our error.

If a return is requested for reasons not attributable to Skinzo BD, the customer may be responsible for all applicable delivery and return shipping costs.

18. Exchange Shipping Costs

Where an exchange is approved due to an error by Skinzo BD (such as an incorrect, damaged, or defective product), the replacement shipping cost will generally be borne by Skinzo BD.

Where an exchange request arises from the customer’s own mistake (such as ordering the wrong item, variant, or quantity), if approved at our discretion, the customer will be responsible for all courier and handling charges associated with the exchange.

19. Refused Deliveries

If a customer refuses to accept an order without a valid reason after it has been shipped, Skinzo BD reserves the right to:

  • Recover the courier charges incurred.
  • Restrict future Cash on Delivery (COD) purchases.
  • Require advance payment for future orders.
  • Decline future orders where necessary.

Repeated refusal of confirmed orders may result in permanent suspension of purchasing privileges.

20. Fraud Prevention

To maintain a fair shopping environment, Skinzo BD actively monitors return, refund, and exchange requests.

We reserve the right to reject claims where we reasonably believe there has been:

  • False or misleading information.
  • Intentional misuse of products.
  • Tampering with products or packaging.
  • Submission of altered photographs or videos.
  • Repeated suspicious return requests.
  • Abuse of promotional offers.
  • Attempts to obtain refunds without returning eligible products.

Where appropriate, Skinzo BD may restrict customer accounts, refuse future transactions, or pursue available legal remedies.

21. Promotional, Discounted & Clearance Products

Products purchased under:

  • Flash Sales
  • Clearance Sales
  • Bundle Offers
  • Buy One Get One (BOGO) Promotions
  • Special Campaigns
  • Free Gift Promotions
  • Coupon or Voucher Offers

may not be eligible for return, exchange, or refund unless:

  • The wrong item was delivered.
  • The product is damaged upon delivery.
  • The product is defective due to manufacturing.
  • The product is expired.

Promotional discounts cannot be transferred to replacement orders unless determined by Skinzo BD.

22. Product Authenticity

Skinzo BD is committed to selling authentic products sourced from trusted suppliers and authorized distributors whenever possible.

Because product performance varies from person to person, differences in results should not be interpreted as evidence of counterfeit or defective products.

Claims regarding authenticity may require additional verification before any return or refund decision is made.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Skinzo BD shall not be responsible for:

  • Individual skin reactions or allergies.
  • Improper use of products.
  • Failure to follow manufacturer instructions.
  • Damage caused after delivery.
  • Delays caused by courier partners.
  • Losses arising from circumstances beyond our reasonable control.

Customers are encouraged to review ingredients carefully and consult a healthcare professional if they have allergies, sensitivities, or medical concerns before using any product.

24. Force Majeure

Skinzo BD shall not be held liable for delays or failure to perform its obligations where such failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government actions
  • Political unrest
  • Transportation disruptions
  • Internet or telecommunications failures
  • Labor disputes
  • Acts of God

During such events, delivery schedules and return processing times may be extended.

25. Abuse of This Policy

This Return & Refund Policy is intended to protect both customers and Skinzo BD.

We reserve the right to refuse service, suspend accounts, or decline future orders where we reasonably determine that a customer has:

  • Repeatedly abused our return policy.
  • Made false claims.
  • Submitted fraudulent payment information.
  • Attempted chargeback fraud.
  • Engaged in abusive, threatening, or unlawful conduct toward our employees, delivery partners, or representatives.

Nothing in this section limits any legal rights available to Skinzo BD under applicable law.

26. Changes to This Policy

Skinzo BD reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on skinzobd.com.

Customers are encouraged to review this policy periodically before placing an order.

27. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any dispute arising from purchases made through Skinzo BD shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

28. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to submit an eligible return, exchange, or refund request, please contact us:

Skinzo BD

Website: https://skinzobd.com

Email: support@skinzobd.com

To help us process your request efficiently, please include:

  • Order Number
  • Customer Name
  • Mobile Number
  • Order Date
  • Description of the issue
  • Clear photographs or videos (if applicable)

Our support team will review your request and respond within a reasonable timeframe.

Final Notice

By placing an order on skinzobd.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. This policy forms an integral part of our Terms & Conditions and Privacy Policy and applies to all purchases made through our website.